Florida 911 dispatch supervisor played Netflix as caller sought help

Approved ~~ MJM

CORAL SPRINGS, Fla. (AP) — A South Florida 911 dispatch supervisor was watching “I Am Mother” on Netflix while a caller unsuccessfully tried to get help after someone shot out her car’s windshield, an internal affairs investigation found.

Records show a 34-minute delay in the June 9 call being dispatched to an officer. The victim told the South Florida SunSentinel she called back 16 minutes later and finally drove herself to the Coral Springs police station after being told an officer was on the way.

“It was a very hard situation,” Guadalupe Herrera told the newspaper. “It was a drive-by shooting. My windshield was shattered. Nobody showed up.”

Investigators later learned the call was logged as a “suspicious incident” rather than a priority. Investigators wanted to know how the error happened and how the supervisor missed it.


Article URL: https://www.wfla.com/news/florida/florida-911-dispatch-supervisor-played-netflix-movie-as-caller-sought-help/

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