Rundown. Pool’s not open. Toilet doesn’t flush well,’ Susan Leger told Hotels.com while still in her PJs
If you’re thinking about giving your Georgia hotel a poor review, you might want to think about checking out first.
On the first night, still in their PJs, the 63-year-old woman and her granddaughter received an email from Hotels.com, asking the two to review their room.
Leger gave the room three of five stars, to which the website asked: “What went wrong?”
“Rundown. Pool’s not open. Toilet doesn’t flush well,” reads Leger’s response.
By 8:40 p.m. that night, she received a call from an allegedly angry hotel manager, who she claimed ranted at her, stating that he called the police to kick her out.
“They can truly kick me out in the middle of the night, from a hotel for giving a review of three and five?” Leger asked the police officer. “And he says, ‘yes, ma’am. It’s within the law.’ This was scary. This is just horrifying,” Leger said.
According to the police report obtained by 11Alive, Leger and her daughter had been removed for one reason: “Leger had given the motel a bad review.”
The officer helped them get a room at a nearby Fairfield Hotel.
On the 911 call to the dispatcher, Vyaswas heard saying that they were going to refund the two guests because they “reviewed that the room is dirty and the place is rundown.”
It was only after 11Alive contacted the website for comment that they consented to refund Leger, two months after she and her granddaughter were kicked out.
Hotels.com has since removed Baymont Inn and Suites from their website while they conduct their own investigation.