In test calls, CRA agents gave accurate answers only 17% of the time when asked about individual taxes
In a scathing new report released Tuesday, the auditor general found Canada Revenue Agency contact centres are repeatedly failing to answer calls in a timely manner — and when agents do connect to a customer, they are often providing inaccurate responses.
While the CRA has committed to answering 65 per cent of calls within 15 minutes — a standard that is already much lower than it was in the past — Auditor General Karen Hogan found that just 18 per cent were answered in that time frame in 2024-25.
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Article URL : https://www.cbc.ca/news/politics/ag-fall-2025-cra-military-9.6946672