R&I- FS
Canon, best known for manufacturing camera equipment and printers for business and home users, is being sued for not allowing customers to use the scan or fax functions in multi-function devices if the ink runs out on numerous printer models. David Leacraft filed a class action lawsuit against Canon USA, alleging the company engaged in deceptive marketing and unjust enrichment practices.
Leacraft decided to file the lawsuit upon discovering a Pixma MG2522 printer he purchased, advertised as an “all-in-one” machine, would not function as a scanner when ink cartridges are either low or empty. Moreover, faxing capabilities would not work when certain printers ran out of ink as well.
Of course, ink is not required to perform scanning or faxing documents, so the complaint stresses these features should function regardless of ink levels. As such, the lawsuit, which involves more than 100 class members, seeks at least $5,000,000 in awards.
One of the alleged violations in the complaint includes unjust enrichment; the lawsuit states that Canon has disabled these functions to increase profits by selling replacement ink cartridges.
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Article URL : https://www.techspot.com/amp/news/91790-canon-sued-5-million-disabling-scanner-when-printers.html